In Clice, each user can have tags.

A tag is simply an attribute attached to a user’s profile, visible in the Users section when you click on a specific user.

Adding a tag

A tag can be assigned to a user in three ways:

1. By the Chatbot’s AI.

   The chatbot can automatically decide to assign a tag to a user if it determines that a message warrants it.

   Our system applies some tags by default, but you can also configure your chatbot to assign custom tags in specific situations.

   Learn more here: Agent (chatbot)

2. Via the API.

   See: API

3. Manually, by selecting a user in the Users section.

Why tags are useful

Tags are helpful for two main reasons:

1. Segmenting users based on their tags.

   Learn more here: Segment

2. Understanding user behavior at a glance by viewing the tags directly on their profiles.

Removing a tag

Each tag is automatically deleted after one month, but you can remove it earlier, either manually or via the API, using the route:

Edit a user

List of tags

Here are the tags automatically assigned by your Agent to users: