In addition to providing accurate, 24/7 support to your users and visitors, your Agent can also record certain relevant information. Here’s the list:
The Agent constantly records all conversations in real time.
You can find them in the Conversations section.
Note that these conversations are also included in the generation of analytical reports within the Insights section.
To learn more: Insights
The Agent can assign tags to users based on what they say.
This allows you to segment your users or sort your leads according to their interactions with the chatbot.
To learn more about tags in Clice: Tags
The Agent can decide to record a message from the conversation as Feedback if it detects that the user is expressing something important — for example, suggesting a new feature or expressing a specific need that could lead to an upsell.