Frequently Asked Questions

1. Does Clice manage both my SaaS application (with login) and my public website (without login), without any additional service?

Yes, Clice handles both cases:

• On your SaaS application where users are authenticated, Clice provides assistance through the chatbot, as well as targeted campaigns, behavioral analysis, feedback collection, and individual user tracking.
• On other sites where users are not logged in (landing page, pricing page, blog, etc.), Clice will only load the Help section (Chatbot and Ticketing) to provide assistance and generate leads.

Thus, Clice is self-sufficient — no need for another service for your landing page!

2. Can I integrate Clice on a website where I don’t have access to the source code?

Yes, integration on a website is done simply through a script, and all website builders allow the addition of custom code.

To learn more: No authentication

3. What if the chatbot can’t solve a user’s problem?

No worries — Clice also includes a ticketing system that allows your users to contact your team directly through your application.

Your team can manage these tickets within your Clice CRM.

Learn more here: Tickets

4. Is integration complicated?

Not at all — it’s quick (instant on a website and about 30 minutes to 1 hour of server-side development, depending on your familiarity with these tools, to do it properly).

Our guide documents every step in detail, and we’re ready to help you set it up.