This page covers the Tickets section of your Clice account.

Your Chatbot can handle most of your users’ requests. However, in some cases, it may not be able to fully resolve an issue — for example, if a user experiences a billing problem and needs a refund, the Chatbot can’t process the transaction itself, and a human must step in to handle the situation properly.

That’s why Clice includes a simple yet effective ticketing system directly in your widget:

• Within your application or website, through the Clice widget, your users can open a ticket to request assistance.
• In your Clice account, you can track all open tickets in real time to respond to your users’ needs.

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Rest assured

Clice encourages your users to rely on the chatbot as much as possible, helping to reduce your workload.

The ticketing system is not meant to replace the chatbot but rather to complement it — ensuring that requests the chatbot cannot handle aren’t forgotten, which would otherwise harm the user experience.

Your users are encouraged to use the chatbot first, since it can handle most of their needs and is available 24/7, instantly.

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